Standing Amazed
Oct 22, 2009 Beer & Food, Education & Training, Events, Good People
An enormous and humble THANKS to Alex, Danielle and the entire crew at Standing Stone Brewing Company for their hospitality, attention and good humor. They invited me to come to beautiful Ashland, OR last weekend on the trip to do some work together.
The crew, lead by Alex & Danielle, was very receptive, open, had great questions and in general it was a smashing success (ask them – they’re honest folks).
We covered:
1. The Customer Experience – customer service refresher & reinforcement; development of a Customer Service Committee (brilliant idea)
Sustainability wheel at Standing Stone
2. Beer – Women & Beer (educational beer dinner for female staffers and a few select guests only), Beer education for the whole company (FOH & BOH with a professional brew master as well), and a Beer Advisory Panel.
3. Long range planning
The facility is quite lovely, a comfortable size and has generous outside seating. Their sustainability practices are many and pride in what they do shows.
Are they perfect? No. Do they know that? Yes. That is exactly why Alex invited me in. To help the upward curve – to better serve the customer and in doing so, they better serve themselves.
The original Win -Win.
My stetson tips to Alex, Danielle, Diane, Rachel, Matt, Ashley, Michael, Anna, Javier, Carlos, Alberto, Erik, Adam, Alicia, Lindsey, Alison, Mike, Tim, Andy, Melza, Jeff, Ken, Rob, Karen, Don, Thomas, Meg, Sophie, and the rest. Hope to see you all again soon.
Tags: customer experience, discussion, mentoring, training
